FAQ – DEAD ROSES

HOW TO SHOP ONLINE?

Once you're done shopping, check out is easy and secure. You can always view the items you have added to your cart by clicking the "Cart" button on the top right of any page.

You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping bag, you may adjust quantities by changing the number to the right of items, and then by clicking "update cart" after all quantity adjustments have been made.

HOW DO I CHECKOUT?

Once you are ready to checkout with the items in your cart, click on the checkout button.

If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, simply follow the simple steps to create an account and continue through the checkout process.

Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

ITEM AVAILABILITY

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out.

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products.

DO YOU HAVE SIZING INFORMATION?

We try to include as much accurate sizing information for each product as possible. We have also added a size charts link to every product in the product detail page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact using the in-store messenger.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

HOW CAN I TRACK MY ORDER?

Tracking information will be sent to international customers within 48 working hours, due to the automatic system we currently have for sending tracked orders.

Please be aware that tracking information is only available for international customers, the order page will otherwise stay updated with "We have received and processing your order", please be aware that non-tracked orders will be sent regardless of this status page as no tracking information is available to update this page.

WHEN WILL MY ORDER WILL SHIPPED?

Orders in the UK - When an order is placed, it usually takes about 2-3 working days to be processed. Once it has been processed, it can take up to a further 1-5 working days for delivery.

Worldwide orders - When an order is placed, it usually takes about 2-3 working days to be processed. Once it has been processed, it can take up to 5 weeks for international delivery.

All orders placed after 11:00am GMT will begin processing the next business day.

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS*

VOUCHER CODES

The following Terms and Conditions apply to all promotion codes or discount code offers.
Discount Codes and offers are valid on full price items only unless otherwise advertised.
Offers exclude all gift cards and other selected items.
To take advantage of an offer, the relevant Promotion Code must be entered at the checkout.
No cash or any other alternative will be given.
The discount codes cannot be used in conjunction with any other offer
All purchases made using a voucher code will ineligible for a refund and credit will be added to your account which will expire in 6 months
Your statutory rights as a consumer are not affected.

RETURNS AND EXCHANGES POLICY

You have 14 days once you have received the parcel to initiate a refund to receive a full cash refund. However once that time period has passed we initiate a processing fee. This is so we keep in line with the consumer rights act 2015. As an independent clothing company, this processing fee is 50% the original order total - which will be deducted from your total refund.

The cost of returning the item is covered by the customer unless for any unforeseen circumstances, where the product is faulty then the cost of shipping is covered for you by us.

Items that are being exchanged are exempt from this fee if the correct returns policy is followed. We are able to exchange items for store credit which will be of equal value to the original garment (no processing fee).

If the item you wish to make an exchange for is not in stock, we will contact you via your provided email and issue you store credit equal value to the original garment.

We aim to process your return ASAP, but on occasions, it may take up to 14 working days for us to handle your return and a further 7 days for your refund to be processed.

All returned items must in "as new" condition (i.e. un-worn and un-washed) and with tags attached. Items must be returned in their original packaging.

We will take care of everything when your goods arrive and get any exchanges or refunds sorted out straight away. If there are any problems or issues we will be in touch.

We're not responsible for returns in transit so we advise that you use a recorded service to make sure they arrive safely.

We will take care of everything when your goods arrive and get any exchanges or refunds sorted out straight away. If there are any problems or issues we will be in touch.

All items purchased in the sale department or purchased using a discount code or influencer code are ineligible for a refund and credit will be added to your account.

This does not apply to the DRH311O or DR9807 or any Student discount code. These codes will be refunded to your chosen payment method.

Please include your order number, product code and the items you wish to exchange on the returns from - you can find our returns form here.

Dead Roses Returns Address:

23 Cornwall Road, Littlehampton, West Sussex, BN17 6EF

CANCELLATIONS

If you want to cancel your order please notify us asap - email: info@deadrosesclothing.co.uk

If cancelled before your order ships we will of course issue a full refund upon your instruction. Cut off time for shipping is usually 2:30pm, we don't ship or deliver at the weekend or on bank holidays.

If you notify us that you wish to cancel your order after it has shipped out we will not refund the original shipping cost on your order and you may also incur an additional return to sender fee if it is issued by the courier or postal service used for your delivery. This return to sender fee is usually the same cost as your original postage charge but it can vary.

In the case of a late cancellation we will refund you for the cancelled order minus the original shipping cost and return to sender fee once the cancelled order has arrived back to our warehouse and has been processed and checked accordingly. At this point we will notify you by email of the exact charges to be deducted from your refund to the email address that you supplied us with on your original order.

Once your refund is actioned by us please allow 3-5 working days for the funds to be available again in your account.

SHIPPING TIMES

UK orders can take 1-5 working days once processed. International orders can take 1-2 weeks after being processed.

DO YOU SHIP TO POSTAL BOXES OR MILITARY BASES?

Sadly we no longer are able to ship to postal boxes or military bases. This is due to using a new courier and in their shipping policy they do not accept order that are shipping to postal boxes or military bases.

WHAT HAPPENS IF MY ORDER GETS SENT BACK TO YOU?

If your order does end up being returned to us due to unforeseen circumstances (e.g. invalid shipping address or unable to deliver item). Once the parcel has come back to us we will email you to notify you and find a solution. We will hold the parcel for 10 days. If we have not heard back from you within those 10 days we will have to restock your items due to not being able to keep hold of orders for a long period of time.