Returns & Exchanges
RETURNS POLICY
You have 14 days once you have received the parcel to initiate a refund to receive a full cash refund. However once that time period has passed we initiate a processing fee. This is so we keep in line with the consumer rights act 2015. As an independent clothing company, this processing fee is 50% the original order total - which will be deducted from your total refund.
The cost of returning the item is covered by the customer unless for any unforeseen circumstances, where the product is faulty then the cost of shipping is covered for you by us.
Items that are being exchanged are exempt from this fee if the correct returns policy is followed. We are able to exchange items for store credit which will be of equal value to the original garment (no processing fee).
We aim to process your return ASAP, but on occasions, it may take up to 14 working days for us to handle your return and a further 7 days for your refund to be processed.
All returned items must in "as new" condition (i.e. un-worn and un-washed) and with tags attached. Items must be returned in their original packaging.
If the item you wish to make an exchange for is not in stock, we will contact you via your provided email and issue you store credit equal value to the original garment.
We will take care of everything when your goods arrive and get any exchanges or refunds sorted out straight away. If there are any problems or issues we will be in touch.
We're not responsible for returns in transit so we advise that you use a recorded service to make sure they arrive safely.
We will take care of everything when your goods arrive and get any exchanges or refunds sorted out straight away. If there are any problems or issues we will be in touch.
All items purchased in the sale department or purchased using a discount code or influencer code are ineligible for a refund and credit will be added to your account.
This does not apply to the DRH311O or DR9807 or any Student discount code. These codes will be refunded to your chosen payment method.
-
Please include your order number, product code and the items you wish to exchange on the returns from - you can find our returns form here.
Dead Roses Returns Address:
23 Cornwall Road, Littlehampton, West Sussex, BN17 6EF